Digital Goods Policy
Since Kandyam deals exclusively in digital goods (software, keys, templates, etc.), all sales are generally considered final. Refunds are only issued under specific technical circumstances.
Refund Conditions
You may be eligible for a refund only if one of the following conditions is met:
- The digital product key or download link provided is invalid or already used before your purchase.
- The file is corrupted and cannot be opened or used as intended.
- The product is significantly different from its description.
- You have not downloaded or accessed the product yet (for eligible items).
A refund request must be made within 7 days of your purchase.
Non-Refundable Scenarios
We cannot issue refunds for the following reasons:
- Change of mind after the product has been downloaded or the key has been viewed.
- Incompatibility with your software/hardware (please check system requirements before purchasing).
- Lack of expertise to use the digital product.
- Purchases made by mistake if the item has already been downloaded/viewed.
Refund Process
- Initiate Request: Go to "My Orders" in your account, select the order, and click "Request Refund." Provide a detailed explanation of the issue and attach any relevant screenshots (e.g., error messages).
- Review: Our team will review your request within 24-48 hours. We may contact the vendor for verification.
- Resolution: If approved, the refund will be processed immediately. The vendor's payout for that order will be cancelled or reversed.
Refund Timeline
- Credit/Debit Cards: 3-5 business days
- Bank Transfer (Sri Lanka): 2-5 business days
- Store Credit: Instant
Refunds are issued to the original payment method. If the original method is unavailable, store credit will be issued.
Disputes
If you and the vendor cannot agree on a resolution, Kandyam will mediate the dispute. Our decision is final and binding based on the evidence provided by both parties.