Kandyam
Loading your amazing products...
Everything you need to know about buying, shipping, and returns on Kandyan. Can't find the answer you're looking for? Contact our support team.
Standard delivery takes 1-3 business days island-wide. Some custom or made-to-order items may require an additional processing time which is stated on the product page.
Currently, Kandyan operates exclusively within Sri Lanka. However, we are actively working on expanding to international shipping in the near future.
Once your order is shipped, you will receive an SMS and email with the tracking link. You can also view the status from your Dashboard > Orders page.
We offer a 7-day easy return policy for most items. Items must be in their original packaging and unused. Custom-made items cannot be returned unless they arrived damaged.
Go to your Orders page, select the specific order, and click 'Request Return'. Our support team will process it within 24 hours.
Please take a clear photo of the damaged item and packaging, and submit a return request immediately. We will arrange a free replacement or a full refund.
Yes, absolutely! We use PayHere as our payment gateway, which is highly secure and fully compliant with Central Bank regulations in Sri Lanka.
No, currently we only accept online payments via Card, Bank Transfer, or mobile wallets to ensure security for both buyers and sellers.
Only one promo code can be applied per order. However, loyalty discounts can sometimes be stacked with specific store promotions depending on the seller.
Yes! Every single seller on Kandyan goes through a strict verification process to ensure their products are authentically premium or crafted locally.
We verify the national identity and business registration of our sellers, and review their production processes before they are allowed to list items on Kandyan.
Our dedicated support team is here to help you with anything you need.