The Seller Handbook

Great visuals are crucial for selling digital goods. Ensure your cover images are high resolution and accurately represent the software or game. Include screenshots of the actual UI or gameplay so buyers know what they are getting. A short promotional trailer or demo video can increase conversion rates significantly.

When naming your digital products, use clear and descriptive titles that include what the item is (e.g., 'Steam Key', 'Windows License'). Avoid 'cute' names that a buyer would never type into a search bar. Utilize all available tags, and ensure your descriptions list system requirements, language support, and DRM details.

Our platform handles automated delivery, but you must ensure your stock of keys is accurate. If you are selling direct downloads, ensure your files are virus-scanned, compressed efficiently, and hosted securely. Always provide clear activation instructions for license keys.

Leverage Twitch, YouTube, and X (Twitter) to show gameplay or software tutorials. Link your Kandyam store in your bio and video descriptions. Engage with potential customers by responding to comments and offering beta access or giveaways to increase your follower base. Participate in our seasonal gaming sales.

Always communicate with buyers through the Kandyam platform to ensure a record of conversation. If a dispute arises over a claimed 'invalid key', remain professional and use our dispute resolution tools. Familiarize yourself with our Anti-Fraud and Digital Delivery policies to ensure your store remains in good standing.

Check your dashboard daily for low-stock alerts on your license keys. Use our regional pricing tools to offer fair prices across different currencies. Provide clear documentation and fast technical support to minimize refund requests and maintain a high rating.